Tab NavigationAlly Bank Challenges Banking Industry with 'Straight Talk' for Customers
New brand promises leading bank rates, no teasers, 24-hour service
Ally Bank is a unit of GMAC Financial Services, which recently became a bank holding company. It offers a variety of savings products, including no-penalty certificates of deposit (CDs), online savings accounts and money market accounts. "We are launching a new brand with a new approach of treating customers with total transparency," said GMAC Chief Executive Officer Al de Molina. "Unlike other banks which depend on fees as a business model, we want to make money with customers, not off customers." The transition of GMAC Bank to Ally Bank will be seamless for current bank customers. "Both current and new customers will benefit from our improved online banking experience, the avoidance of teaser tactics, true no-penalty CD products, and rates among the best in the country for all of our savings products," de Molina said. Building a Better Bank
"The Ally brand is founded on three principles: Talking straight, doing what is right for the customer, and being obviously better than the competition," said Sanjay Gupta, chief marketing officer. "It is a promise from our company to our customers. We believe that being direct and honest is the best way to build lasting customer relationships." Gupta added, "Given the recent financial market turmoil, people are looking for a safe, honest and efficient place to save and grow their money. Ally Bank offers that place." The company developed the Ally brand following extensive conversations with customers who clearly expressed the need for a trusted bank partner. "The name Ally aptly fits the character of the brand," Gupta said. Today, the company launched a new Web site, allybank.com, along with its new 24-hour customer call line, 1-877-247-ALLY (1-877-247-2559). Depositors can open bank accounts online, by phone or by mail. Ally Bank is insured by the Federal Deposit Insurance Corporation up to $250,000 per depositor through December 31, 2009. About GMAC Financial Services Contact: Tony Sapienza Download logo. |
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